投資於員工的培訓與發展，是提升企業生產力的關鍵策略之一，同時也能顯著提高員工的工作滿意度與投入度。培養員工技能的方法多種多樣，包括在職培訓、認證與非認證課程、導師指導與教練輔導，以及參加行業活動等。

在規劃培訓與發展勞動力所需投入的時間和資源時，應先明確企業未來所需的技能與知識。

這包括識別當前的技能缺口，規劃如何及何時培養這些技能。勞動力發展的重點領域可能包括提升客戶服務與人際溝通技巧、加強專業技術能力或培養領導力。

Investing in the training and development of your workforce is a key strategy that can achieve improved productivity outcomes for your business. It can also improve employee job satisfaction and engagement. There are various approaches available to develop the skills of your workforce. These can include on-the-job training, accredited and nonaccredited training, mentoring and coaching, as well as attendance at industry events.

When considering investment in time and resources required to train and develop employees, ensure you are clear on the skills and knowledge required for your business into the future.

This includes identifying skills gaps, and how and when the skills will be developed. Workforce development activities can include a focus on improving customer service and interpersonal skills, technical skills or building leadership capability.

確保員工的技能與知識與時俱進，能讓企業在瞬息萬變的商業環境中保持生產力與競爭優勢。

Ensuring the skills and knowledge of employees remains current will allow your business to remain productive and competitive in an ever-changing business environment.

提升現有員工的技能

提升現有員工技能有多種途徑，並不一定侷限於正式培訓。採用「70-20-10」學習法則，可為員工提供多樣化的成長路徑，並有效協助企業留住優秀人才、應對組織變革。

Developing the skills of your existing workforce

Developing the skills of your staff can be undertaken in a variety of ways. Using the 70-20-10 rule gives your employees different ways to learn and to grow their existing skills. This is also a good way to retain your valued employees and/or manage your workforce through change.

70-20-10 學習法則
技能發展	70% 實踐學習	20% 社交學習	10% 正式學習
學習方式	工作相關經驗在當前職位增加責任，讓員工在實踐中安全學習	與他人互動導師/教練指導提供反饋調研	正規教育參加本地培訓機構課程
示例	喬承擔更多採購責任	由達倫指導史考特學習企業管理	商業管理與領導文憑課程微軟Office 套件 – 高級 Excel應用

70-20-10 Rule
Skill development	70 percent experiential learning	20 percent social learning	10 percent formal learning
Learn via	Job-related experiences Increased responsibility in current role so they can safely learn by doing	Interactions with others Coaching/mentoring Giving feedback Researching	Formal education Attendance at training sessions held by local training providers
Example	Joe to take on more responsibility with ordering supplies	Darren to mentor Scott in business management	Dip. Business Management and Leadership Using Microsoft Office package– Advanced Excel