在發生事件或緊急情況時，您可能會同時面對許多需要處理的問題。

一個完善的事件應變計劃可協助您在緊急情況下排定優先順序並委派任務。

請務必提前與利益相關者分享和交流本計劃（請參閱您的《商業連續性計劃書》第一部份「分發清單」中提及的利益相關者）。

During an incident or emergency, you may be faced with many issues happening at the same time which all need to be managed.

A well-developed incident response plan will help you prioritise and delegate tasks during an emergency situation.

It is vital that this plan be shared and socialised with stakeholders in advance (refer to those mentioned in your Distribution List in Section 1 of your Business Continuity Plan).

在制定計劃時，請考慮您和您的員工將如何應對以下情況：

人身安全 —— 這是你的首要優先事項。確保場所內所有人員安全，必要時爲其提供醫療救助
感到壓力、生起困惑或憤怒情緒
媒體的密切關注或負面報道
利益相關者的強烈或負面反應
做出決策的時間有限
關鍵員工無法到崗
重要商業運作中斷

資料來源：昆士蘭商業局網站

When developing your plan, consider how you and your staff will respond to:

Physical danger - This is your first priority. Make sure everyone on your premises is safe and receives medical attention if needed.
Feelings of stress, confusion, or anger.
Intense or negative media attention.
Intense or negative responses from your stakeholders.
Limited time to make decisions.
Key staff being unavailable.
Interruptions to your key business operations.

Source: Business Queensland website