投资于员工的培训与发展，是提升企业生产力的关键策略之一，同时也能显着提高员工的工作满意度与投入度。培养员工技能的方法多种多样，包括在职培训、认证与非认证课程、导师指导与教练辅导，以及参加行业活动等。

在规划培训与发展劳动力所需投入的时间和资源时，应先明确企业未来所需的技能与知识。

这包括识别当前的技能缺口，规划如何及何时培养这些技能。劳动力发展的重点领域可能包括提升客户服务与人际沟通技巧、加强专业技术能力或培养领导力。

Investing in the training and development of your workforce is a key strategy that can achieve improved productivity outcomes for your business. It can also improve employee job satisfaction and engagement. There are various approaches available to develop the skills of your workforce. These can include on-the-job training, accredited and nonaccredited training, mentoring and coaching, as well as attendance at industry events.

When considering investment in time and resources required to train and develop employees, ensure you are clear on the skills and knowledge required for your business into the future.

This includes identifying skills gaps, and how and when the skills will be developed. Workforce development activities can include a focus on improving customer service and interpersonal skills, technical skills or building leadership capability.

确保员工的技能与知识与时俱进，能让企业在瞬息万变的商业环境中保持生产力与竞争优势。

Ensuring the skills and knowledge of employees remains current will allow your business to remain productive and competitive in an ever-changing business environment.

提升现有员工的技能

提升现有员工技能有多种途径，并不一定侷限于正式培训。采用「70-20-10」学习法则，可为员工提供多样化的成长路径，并有效协助企业留住优秀人才、应对组织变革。

Developing the skills of your existing workforce

Developing the skills of your staff can be undertaken in a variety of ways. Using the 70-20-10 rule gives your employees different ways to learn and to grow their existing skills. This is also a good way to retain your valued employees and/or manage your workforce through change.

70-20-10 学习法则
技能发展	70% 实践学习	20% 社交学习	10% 正式学习
学习方式	工作相关经验在当前职位增加责任，让员工在实践中安全学习	与他人互动导师/教练指导提供反馈调研	正规教育参加本地培训机构课程
示例	乔承担更多采购责任	由达伦指导史考特学习企业管理	商业管理与领导文凭课程微软Office 套件 – 高级 Excel应用

70-20-10 Rule
Skill development	70 percent experiential learning	20 percent social learning	10 percent formal learning
Learn via	Job-related experiences Increased responsibility in current role so they can safely learn by doing	Interactions with others Coaching/mentoring Giving feedback Researching	Formal education Attendance at training sessions held by local training providers
Example	Joe to take on more responsibility with ordering supplies	Darren to mentor Scott in business management	Dip. Business Management and Leadership Using Microsoft Office package– Advanced Excel