危机与恢复清单

提前创建危机和恢复清单，以识别事件发生后可能需要采取的关键行动和任务分配。将这份清单纳入您的商业连续性计划书中，可以确保您在发生事件时能够迅速获取所需信息。清单应包括下列行动：

事件描述（危机详情）
与员工和利益相关者沟通
联络您的保险公司
寻求支持和帮助
财务评估，包括可用的补助金
情绪评估，包括心理健康恢复
回顾恢复流程，包括连续性计划

Crises and Recovery Checklist

Create a crises and recovery checklist ahead of time to identify any key actions and task delegation that may need to occur following an incident. Including the checklist in your Business Continuity Plan ensures you have it on hand quickly in the event of an incident. The checklist would include the following actions:

Description of the incident (details of the crisis)
Communicate with staff and stakeholders
Contact your insurance company
Seek for support by asking for assistance
Financial assessment including available grants
Emotional assessment including mental health recovery
Review your recovery processes including continuity plan

市场评估与组织评估

当市场环境（外部因素）和组织流程（内部因素）发生变化时，您应在每次影响业务的事件后对商业运作进行调整。以下问题可帮助您在评估后，指导您采取必要的行动。

市场（行业）环境是否因事件而发生变化？
- 如果是，请在《商业连续性计划书》第五部份中记录这些变化。
市场（或行业/社会/社区）是否出现了与特定事件无关的变化？
- 如果是，请在《商业连续性计划书》第五部份中记录这些变化。
事件发生后，您的组织（流程、态度、文化）是否发生变化？
- 如果是，请更新相关政策，并向员工和利益相关者传达这些变更。

Market assessment and organisational assessment

When market conditions (external factors) and organisational processes (internal factors) change, modifications to your business operations should occur following each incident that impacts your business. The questions below can help guide you through the actions required after your assessment.

Has there been any changes to the market (industry) environment as a result of the incident?
- If so, record the changes in Section 5 of your Continuity Plan
Has there been any changes to the market (or industry/society/community) that occurs independent of any specific incident?
- If so, record the changes in Section 5 of your Continuity Plan
Has there been any changes to your organisation (processes, attitudes, culture) as a result of the incident?
- If so, update any related policy and communicate changes to your staff and relevant stakeholders

为协助您与员工在经历创伤性事件后维护心理健康，现有相关支持服务可供使用。请拨打 Lifeline 热线131114，或访问 Beyond Blue 网站获取心理健康和福祉资源。

To help safeguard the mental health of you and your staff following a traumatic event, there is support available. Contact Lifeline on 131114 or visit Beyond Blue for access to mental health and wellbeing resources.

请检查并根据需要制定《商业连续性计划书》第五部份中的「危机和恢复清单」。

「保险索赔」和「市场评估」部份是空白模版，可保留在《商业连续性计划书》中。在事件发生后，可根据需要使用这些模版记录相关详细信息。

Review and customise the Crises and Recovery checklist in Section 5 of your Business Continuity Plan.

The insurance claims and market assessment sections are blank templates to keep within the Business Continuity Plan. Use these to record details as needed following an incident.

昆士兰商业局网站（英文）还提供了额外资源，这些资源可能会帮助您完成计划中此部分的内容准备工作：

The Business Queensland website also has additional resources that may assist you in preparing this section of your plan.

Learn about Queensland natural disaster assistance.
Read more about business insurance.
Find tips on how to help your business manage a reputation incident.