在发生事件或紧急情况时，您可能会同时面对许多需要处理的问题。

一个完善的事件响应计划可协助您在紧急情况下排定优先顺序并委派任务。

请务必提前与利益相关者分享和交流本计划（请参阅您的《商业连续性计划书》第一部份「分发清单」中提及的利益相关者）。

During an incident or emergency, you may be faced with many issues happening at the same time which all need to be managed.

A well-developed incident response plan will help you prioritise and delegate tasks during an emergency situation.

It is vital that this plan be shared and socialised with stakeholders in advance (refer to those mentioned in your Distribution List in Section 1 of your Business Continuity Plan).

在制定计划时，请考虑您和您的员工将如何应对以下情况：

人身安全 —— 这是你的首要优先事项。确保场所内所有人员安全，必要时为其提供医疗救助
感到压力、生起困惑或愤怒情绪
媒体的密切关注或负面报道
利益相关者的强烈或负面反应
做出决策的时间有限
关键员工无法到岗
重要商业运作中断

资料来源：昆士兰商业局网站

When developing your plan, consider how you and your staff will respond to:

Physical danger - This is your first priority. Make sure everyone on your premises is safe and receives medical attention if needed.
Feelings of stress, confusion, or anger.
Intense or negative media attention.
Intense or negative responses from your stakeholders.
Limited time to make decisions.
Key staff being unavailable.
Interruptions to your key business operations.

Source: Business Queensland website